We love a good party! The key to a brilliant, seamless event that brings smiles to faces is all in the planning and detail. That’s why we think it’s important to be really clear about how our services work, what you can expect from us and what we’ll need from you. Let’s get this party (planning) started!
The first thing when you’re planning a party is usually to decide on when it’ll be! The best way to do this is to get in touch so we can have an initial chat and compare diaries. You can do that by giving us a call, dropping us an email or by using this form. Once we agree on a date, we’ll ask you to complete our booking form so that we can provide you with a quote. If you decide to go ahead, we’ll then ask you for a 50% deposit by bank transfer. We’ll also ask you to sign and return our contract.
Once we have both the deposit and the signed contract, your party date is booked (woohoo!). The remaining 50% balance will be due by bank transfer 14 days before your party. Please note that until the full 50% deposit is paid, your event isn’t booked. Signing the contract and paying the deposit are both taken as confirmation that you accept the terms and conditions in this document.
For parties where we won’t be on site (for example if we’re setting up the party but won’t be present, or if you’re hiring tables, chairs, décor etc. from us), we’ll need an additional £250 refundable deposit. This will be returned to you within 48 hours after your event.
We know plans change and that sometimes parties have to be cancelled. Please do talk to us if you’re thinking about cancelling so we can try to work around any issues and make your party possible!
If you do cancel your party, we reserve the right to retain all or part of your deposit as follows:
If you’re cancelling because of illness, a family emergency or similar, we’ll always try to be as accommodating as we can (hard times are hard enough already, right?).
We don’t provide refunds for third party items (e.g. entertainers, bouncy castle, catering), as we are subject to their cancellation terms. If they choose to waive their cancellation charges, we will of course pass this on to you.
If Party Genie has to cancel your party due to unforeseen circumstances, we’ll refund 100% of your payments within 24 hours of the party date. If we can’t supply equipment you’ve booked on the agreed date because of circumstances beyond our reasonable control, we’ll provide a full refund for this item and will not be liable to pay further compensation to you.
The liability of Party Genie for any claims made by the hirer will not exceed the contract charge and does not extend to any consequential or financial loss caused by late or non-delivery, unsuitability, breakdown or lawful repossession.
We know it can be hard to know your final numbers weeks before your party. We recommend you book for your smallest number of expected guests (minimum booking is 20 children), and we’re happy for you to then revise numbers upwards until ten days before your party date. We’ll do our best to accommodate last minute increases after this point, but may need to compromise on details (e.g. party bags may be slightly different to those we’ve already prepared as these are sourced specifically for your party).
Let us know if there are any favourite games, activities or songs you’d like us to include – we’ll do our best! Please also let us know if any of the children have specific needs that our entertainers should be aware of. We want everyone to have a good time!
Party entertainers can work with up to 25 children each, so if you’re expecting over 25 children you’ll need to book more than one entertainer.
If you’ve arranged artwork with us (e.g. bespoke invitations), we’ll send you two options to choose from, both in your party theme. You can then have two rounds of amendments to your preferred option to get the details just right (further changes beyond this will be charged at £25).
Our trusted, quality caterers are happy to make adjustments to your food requirements up to ten days before your party. After that, they’ll do their best to accommodate changes where they can. We’re happy to cater for food intolerances if we’re advised at least ten days ahead of the event. Unfortunately we can’t guarantee that food will be suitable for those with food allergies so we can’t cater for these guests. Please get in touch if you have any concerns so we so we can talk through the options you have.
For setting up, we’ll need space near the venue to unload. Please make sure this is available if you’re providing the venue (if we’re providing the venue, we’ll take care of this).
We pride ourselves on being punctual, but we’re only human! If traffic or other factors beyond our control create delays, we’ll let you know as soon as possible and keep in close contact with you about what’s happening.
For most parties we plan, we’ll be there throughout your event to make sure everything goes smoothly. Occasionally, people choose to hire tables, chairs, décor etc. from us and run the party themselves. In these cases, the cost we charge you will include delivery on the morning of your event, hire and set up of the items, and collection later that day or the following day. We’ll also require an additional £250 refundable deposit (returned to you within 48 hours after the event).
As a term of our public liability insurance all products must be used under supervision, for which you are responsible. By agreeing to these terms and conditions you’re accepting full responsibility for the security and safe use of the supplies and equipment until they’re collected or returned to Party Genie, and are confirming you have arranged supervision or have notified all parents that they remain responsible for their children throughout the party.
We do not undertake any responsibility for any damage, loss or theft at the venue. This also applies to personal belongings of you or your guests. We all know how excitable children can be at parties, so it’s important that you understand that we won’t be responsible for any damage to décor, styling or catering (including the cake!) due to an accident caused by anyone other than our own staff.
We understand that items will be subject to normal wear and tear during a party (we’re realistic!). We do ask, though, that care is taken and that items are left in a clean, useable state. We may retain your deposit where we feel this is not the case.
Any items you hire from us must be stored carefully, not left outside in bad weather or overnight. You’ll need to pay the entire replacement value of any items which are lost, stolen or damaged.
Please ensure that any hired items (e.g. tables, table cloths) are reasonably clean and cleared before the time we’ve agreed to pick them up. If this is not the case, we may withhold part of the deposit. We may also charge an extra £40 for each extra half hour block that our staff or contractors have to wait for items to be made ready. This covers the extra staff time and transport hire fees we will incur.
If you have not specifically hired us to clean up after your party, we won’t be responsible for any cleaning of the venue or hall and you must organise this.
We love it when customers send us pictures of our parties! If you send us images or comments about your party, we may use these on our website or elsewhere in marketing materials, unless you ask us not to in writing (email is fine). We won’t ever use images that include recognisable individuals without first getting your written consent.
We work with many partners and are not responsible for the services of any third party. You will need to agree to their terms and conditions directly where applicable.
We only use entertainers who are DBS/CRB checked, and have public liability insurance cover.
We cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside our control at the event venue.
If you have a complaint, please do speak to us about it in the first instance, as we want to help and many issues can be easily resolved through a conversation. You can get in touch with us directly by email at email@example.com or by phone on 07908 195000.